Returns & Exchanges
At ShopZoo, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return window for all unused items in their original packaging. Whether you need a different size or a full refund, our team is dedicated to making the process as smooth as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely attach it to your package.
Drop Off Package
Take your package to the nearest authorized shipping location or schedule a carrier pickup to send the items back to our warehouse.
Receive Refund or Exchange
After we receive and inspect your items, we will process your refund to the original payment method or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing